Drawing on decades of research, Dr. Vanessa Druskat challenges the conventional wisdom that team success hinges on individual talent. Instead, she reveals how emotionally intelligent norms—shared expectations around communication, empathy, and collaboration—create the conditions for high performance.
Druskat’s insights are especially timely in an era where remote work, cross-functional teams, and rapid change demand more than technical skill. She explains why leaders must shift their focus from hiring “the best” individuals to cultivating environments where collective intelligence can flourish. Whether you’re building a startup team or leading a legacy organization, this conversation offers a roadmap for transforming groups into emotionally intelligent, high-performing units.
A “mediocre” team with strong emotional norms can outperform a “genius” team that lacks cohesion and psychological safety.
Leaders often overemphasize hiring emotionally intelligent individuals but fail to create environments where those skills are activated.
Teams become smarter when members share, integrate, and build on each other’s ideas—this requires intentional emotional regulation.
Audit your team’s emotional norms: Are empathy, openness, and shared learning actively encouraged—or just assumed?
Challenge the myth of individual brilliance: Reframe success around team synergy rather than solo performance.
Model vulnerability and curiosity as a leader: These behaviors set the tone for emotionally intelligent collaboration.
